Monitoring - The issue has been resolved. It may still need some time for the DNS to propagate., but we are seeing things come back online now. If it still isn't for you, it should be soon. We are continuing to monitor the situation to make sure everything is fully functional.
Note that we flagged TCGPlayer as operational, but it may still take some time for them to enable it. They had shut down the integration on their end until the issue was fixed in order to avoid complications due to us not being able to sync with them
Jun 25, 2024 - 18:47 PDT
Note that we flagged TCGPlayer as operational, but it may still take some time for them to enable it. They had shut down the integration on their end until the issue was fixed in order to avoid complications due to us not being able to sync with them
Jun 25, 2024 - 18:47 PDT
Update - We were able to get the nameservers reverted just now, which means now we need to wait for the DNS to propagate. After that, we should start seeing everything come back online. Currently, we are seeing errors, but those could be related to the DNS not propagating yet. We are continuing to work on this and monitor these errors, but this is a big step in the right direction towards getting this resolved.
Jun 25, 2024 - 17:58 PDT
Jun 25, 2024 - 17:58 PDT
Identified - There's an issue with our crystalcommerce.info domain. AWS released it to another company named Gandi. During this process, the nameservers were updated, which took the system down. This is not something that is supposed to happen according to ICANN policy. The nameservers should have remained unchanged. We have been in communication with AWS regarding this, as well as contactd Gandi regarding regaining access and/or reverting the nameservers (reverting the nameservers would solve the problem).
Jun 25, 2024 - 11:06 PDT
Jun 25, 2024 - 11:06 PDT
Investigating - We are currently experiencing downtime across our system. Our developers are investigating, and working on getting the system up and running as soon as possible.
Jun 25, 2024 - 09:42 PDT
Jun 25, 2024 - 09:42 PDT
About This Site
Welcome to CrystalCommerce's home for real-time information on system status. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Admin
Operational
POS
Operational
Frontend
Operational
Batch Update
Operational
3rd Party Integrations
Operational
Amazon
Operational
eBay
Operational
TCGplayer
Operational
Endicia
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.