All Systems Operational

About This Site

Welcome to CrystalCommerce's home for real-time information on system status. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Admin Operational
POS Operational
Frontend Operational
Batch Update Operational
3rd Party Integrations Operational
90 days ago
91.95 % uptime
Today
Amazon Operational
90 days ago
67.81 % uptime
Today
eBay Operational
90 days ago
100.0 % uptime
Today
TCGplayer Operational
90 days ago
100.0 % uptime
Today
Endicia ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Frontend Response Time
Fetching
POS Response Time
Fetching
Admin Response Time
Fetching
Past Incidents
Nov 23, 2020
Resolved - This incident has been resolved.
Nov 23, 11:42 PST
Update - We are seeing some shipped orders come in without line items on them yet, we are working to populate them now. We are also testing functionality for new orders, making sure that line items will come in correctly. Please continue to leave your Amazon account in Vacation mode until we confirm things are working correctly. We are approaching the finish line and will post another update here shortly.
Nov 10, 15:43 PST
Update - We are continuing to monitor for any further issues.
Nov 10, 15:21 PST
Monitoring - It looks like the problem has been fixed. FetchLineItems for the Amazon integration started working again at 2:45! We are continuing to monitor.

****Regarding shipped Amazon orders, we have multiple restore/reactivate options for you based on what would be most helpful. To begin with we're importing all orders, without adjusting inventory levels. If you want help with inventory adjustments from the orders let us know on chat to keep it in one spot. These orders will not be charged. ****
Nov 10, 15:19 PST
Update - We are now working to reactivate. We finally got through and found an engineer within Amazon who was able to assist Dan with recovering the access needed to restore services. We're moving forward and will report more as soon as possible.
Regarding shipped Amazon orders, we have multiple restore/reactivate options for you based on what would be most helpful. To begin with we're importing all orders, without adjusting inventory levels. If you want help with inventory adjustments from the orders let us know on chat to keep it in one spot. These orders will not be charged.
Nov 10, 14:30 PST
Update - We are waiting for a patch to be rolled out by Amazon for our issue, they said hopefully this week they will be able to. We will continue to push Amazon on this issue until we see resolution.
Nov 9, 15:48 PST
Update - Amazon were not able to implement a fix for us last night. They did say that they hope to get a patch ready for us next week. We will continue to push Amazon to get the fix out for us as soon as possible on this one and will reach out to them daily and keep you uptodate.
Nov 7, 12:07 PST
Update - Our CEO, Dan and our engineering team have been in meetings with Amazon over the last several days and this morning. We finally have some more specifics from Amazon regarding the issue.
When our account with Amazon was first set up, Amazon allowed the same email/password to be used for both a regular Amazon account and MWS account. That is no longer the case, and two separate logins are now required. However, Amazon didn't make any changes to our account when this old system was done away with. Because of that, it's attempting to use Amazon's legacy system that is no longer in place when we try to log into MWS, resulting in an error.
Amazon MWS support informed us that they cannot fix this on their own, and they are enlisting the help of another team at Amazon, the Identity Team, to fix the issue.
Nov 5, 14:28 PST
Update - Our engineering team had a meeting with Amazon MWS support this afternoon (it had originally been set for this morning, but Amazon rescheduled). We are still having to wait for Amazon support to resolve the issue with our primary account so we can access our new MWS key and restore the sync.

We've re-iterated to Amazon that it isn't just our MWS account that is being affected, but that it is affecting hundreds of Amazon sellers as well. Amazon told us that they are trying their best to get this fixed asap.
Nov 4, 15:07 PST
Update - The meeting that took place yesterday led to progress and the ticket has been passed on to another department of Amazon that is going to work on verifying our business information. They are now requiring that we re-verify our business. we are going to check back in this afternoon on the ticket.
Nov 3, 12:50 PST
Update - We've been contacting Amazon continuously over the past week to find a resolution to this issue. Our Amazon account representative set up a meeting for 11AM PST today with their team and ours. New keys have been issued for our account, but we are currently blocked by Amazon's website not allowing us to view the keys. After the meeting, we will have another update on the status of Amazon restoring our access. We want to thank you for your patience while we work with Amazon to get unblocked and restore the ability to use the Amazon integration.
Nov 2, 11:32 PST
Update - We are continuing to work with Amazon to receive new API keys.
Oct 29, 12:06 PDT
Update - We have connected with their account management team and have escalated the key creation issue. All engineering updates needed on our end are complete. Expect that we should be ready to reactivate once the new key is confirmed. We're waiting for a call back momentarily to troubleshoot further.
Oct 28, 12:21 PDT
Identified - Amazon discovered a potential security issue with our current API key, and revoked access. This security issue would not have affected your Amazon account, nor your Crystal Commerce account, just our Amazon developer account.
We are currently working with Amazon to get new API keys issued so that we can return Amazon sync services back to normal asap.
Oct 26, 13:24 PDT
Update - We are continuing to investigate this issue.
Oct 25, 13:02 PDT
Investigating - There is currently an issue where Amazon orders are not coming into your CrystalCommerce admin panel. Our developers are working on getting this resolved as soon as possible.
Oct 23, 17:59 PDT
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.

Nov 10, 2020
Nov 9, 2020