We are running a script to re-send missing order notification emails from when our Mailgun account was disabled. We've lowered our bounce-rate by disabling the customer "welcome" emails. We had an influx of customer accounts created under a certain domain. We'll be blocking that domain to prevent it from happening in the future. If you haven't already, please enable recaptcha v3 for your website. We have a guide for that here: https://help.crystalcommerce.com/en/articles/1868175-register-your-site-to-use-recaptcha-tool
Posted Mar 29, 2022 - 14:58 PDT
Update
We were able to get Mailgun to re-enable our account, so automated emails are getting sent again. We are working on resolving the underlying issue. The main reason for the account being shut down was a high bounce rate. So far, the main culprit seems to be "welcome" emails getting sent to invalid addresses.
Posted Mar 28, 2022 - 11:12 PDT
Investigating
Mailgun, our automated email service, temporarily disabled our domain. Their automated system kicked in to prevent it from getting blacklisted. Nothing on our end indicates a change that would have caused this. Mailgun opens at 6AM Monday, and we'll be contacting them right away to get this resolved.