Search Index Issues

Incident Report for CrystalCommerce

Resolved

The script has finished running, and search indexes are working now.

Posted Dec 21, 2022 - 12:39 PST

Monitoring

We've identified the issue and implemented a fix. We are currently running a script to rebuild everyone's search index.

Posted Dec 19, 2022 - 17:53 PST

Investigating

We are seeing errors with the search indexes across our system, and are working on finding a solution. Symptoms of the issue include recently added products not appearing on website and/or POS searches, Products not showing up in the POS unless it's set to "out of stock visible", and banner updates not displaying on frontend websites.

Posted Dec 15, 2022 - 13:13 PST

This incident affected: POS and Frontend.